Support and help desk
Tentrix
All your support, in one place.
Centralize support requests, assign owners, and follow every ticket through resolution, with priorities, deadlines, and context always visible.
Organized support
Every request keeps its context
Tentrix brings pending work, ownership, and service times together so no case gets lost.
- Tickets
- Centralized requests
- Priorities
- Statuses and deadlines
- Context
- Tasks, comments, and history
- Reports
- Workload and service times
Tentrix + Oktara
Support starts where the issue happens.
Connect Tentrix with Oktara so operational findings reach your support team as issues ready to address.
Get context from Oktara
An issue starts with a real operational review.
Get context from Oktara
An issue starts with a real operational review.
From an execution or a question, Oktara can report the issue to Tentrix and keep it linked to its source.
Explore Oktara Organize the response
Ownership, priorities, and follow-up in one place.
Organize the response
Ownership, priorities, and follow-up in one place.
Tentrix turns findings into visible work for the support team, with ticket history and response times.
Close the operational gap
From location oversight to issue resolution.
Close the operational gap
From location oversight to issue resolution.
Oktara shows where action is needed; Tentrix helps coordinate the people who can address it.
The product in use
From request to resolution.
Tentrix screens are shown in Spanish with fictional demonstration data.
Organize the day’s workload.
Filter requests by team, owner, priority, and date to decide what needs attention.
Open full capture
Keep the context of every case.
Keep tasks, subtickets, comments, attachments, and history together as ownership changes.
Open full capture
Review support performance.
Review workload, pending requests, response times, and resolution times.
Open full captureTentrix
Request a Tentrix demo.
Contact us to discuss your team’s support workflow and schedule a demonstration.